Big Lots Inc at Bank of America Consumer & Retail Technology Conference (Virtual) Transcript
Good afternoon, and thank you all for joining us today. I'm Jason Haas, and I cover retail hardlines here at Bank of America. I'm really fortunate to be joined today by the management team from Big Lots. We have Bruce Thorn, CEO; Jonathan Ramsden, CFO; and Jack Pestello, Chief Merchandising Officer. Thank you again all for being with us today.
Questions & Answers
So to get started, maybe for Bruce. You've made a lot of progress on your omnichannel initiatives over the past year plus. Can you talk about what you've accomplished there? And what are the areas of focus going forward?
Yes. Thanks, Jason. Thanks for sponsoring us. We've come a long way since 2018 when I first joined the company and our e-com business was about 0.6% of sales, just under $50 million. In 2019, we launched the buy online, pick-up in store, BOPIS
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